Tamarack Casino

JOB SUMMARY

The Surveillance Observer is responsible for overseeing the monitoring of casino activities, property and people including, but not limited to, Casino Guest Services/Sportsbook, Count, Slots, Bars and Restaurants to promote safety, accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.

Surveillance is responsible for safeguarding the assets and liabilities of the organization. The team is expected to exercise good care in the handling of sensitive material, including both written reports and speaking to other employees, vendors, law enforcement, etc.

RESPONSIBILITIES

• Operate various video technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions
• Proactively monitor all areas of the property and personnel focusing on asset protection, safety and compliance
• Complete detailed documentation, logs and reports
• Maintain thorough working knowledge of the organizations Emergency Action Plan in order to effectively and efficiently handle fires, evacuations, robberies, bomb threats, etc. in the most professional manner possible.
• Maintain and continually improve knowledge of gaming compliance, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring
• Cooperate with the local gaming authority and coordinate with and/or assist other law enforcement agencies as necessary
• Assist management in enforcing all local, state, federal and gaming laws or ordinances when applicable
• Maintain a positive and professional demeanor during all interactions with guests, employees, vendors, etc.
• Keeps management informed of all pertinent information regarding surveillance activities and irregularities
• Keep the Surveillance team and any necessary parties informed across all shifts including equipment difficulties, ongoing situations in the casino, changes in the casino, etc.
• Maintain the safety, cleanliness and organization of the surveillance room and equipment
• Performs other duties as requested or assigned

QUALIFICATIONS

• Must have extensive knowledge in the operation and use of digital surveillance systems
• Previous Surveillance experience required; leadership role preferred
• Must have excellent computer skills
• Must have excellent communication skills both verbal and written
• Must pay attention to detail
• Must excel in retaining and recalling information
• Must understand and be able to apply all applicable laws, policies and procedures
• Ability to maintain strict confidentiality
• Ability to work under pressure, respond quickly, maintain composure and take action as necessary
• Must possess sound, mature judgment
• Must have flexibility to work any shift, including weekends and holidays
• Must be at least 21 years of age

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee:

• Must be able to sit and/or stand to watch video monitors for entirety of shift
• Must be able to frequently talk, hear and use a two-way radio
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
• Must be able to occasionally lift and/or move up to 25 pounds

CERTIFICATES AND LICENSES

• Must be able to obtain and maintain NV Gaming Control Board Registration (cost = approximately $140 every 5 years)
• CPR and Advanced First Aid certification preferred