Tamarack Casino

JOB SUMMARY

The Director of Slot Operations is responsible for all aspects of slot machine maintenance, repair and technical operations within multiple casinos. This involves leading a team of technicians across various properties, managing budgets, analyzing performance data and collaborating with other departments to enhance slot operations. The Slots team maintains high standards of the operation in cleanliness, quality and service. 

All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

RESPONSIBILITIES

• Manage daily operations including maintenance, cleaning and repairs of slot machines, kiosks, etc.
• Ability to analyze asset performance, game placement and product mix and develop strategies to maximize profitability
• Responsible for optimization of all slot machines on the floors
• Plan and direct the coordination of slot moves, modifications, upgrades and installations with vendors, regulatory agencies & support areas
• Develop game profitability statistical analysis, including trends, forecasts and projections
• Ability to diagnose and repair mechanical and electronic slot machine malfunctions
• Ensure staff provides outstanding guest service while minimizing machine down time
• Oversee slot projects, maintenance logs, repair logs, purchase orders and requisitions of slot machine parts/supplies
• Establish and maintain effective relationships with vendors for new products, purchases, repairs and maintenance
• Develop, implement and monitor the slot department budget for repairs, maintenance and upgrades
• Plan, assign and direct work, evaluate performance, reward and discipline as appropriate, address concerns and resolve issues
• Ensure compliance with all internal policies, gaming regulations and applicable laws
• Develop and execute operational policies and procedures
• Maintain strict confidentiality of company information including financial data
• Perform other duties as assigned

QUALIFICATIONS

• Strong understanding of slot equipment and maintenance procedures
• Proven ability to lead, mentor, and manage a team
• Ability to analyze performance data, identify trends, and develop effective strategies
• Ability to troubleshoot and resolve technical issues related to slot equipment/software
• Ability to use power tools and electronic equipment
• Knowledge of gaming regulations and compliance requirements
• Excellent communication skills to collaborate with other departments and maintain effective relationships with staff, guests and vendors
• Must pay attention to detail including cleanliness and safety
• Ability to bend, stand, walk, exert well-paced mobility, reach, crawl, balance and lift/move up to 50 pounds

CERTIFICATIONS

• Must be able to obtain and maintain NV Gaming Registration (renewed every 5 years)

WORK ENVIRONMENT

The Slots employees work in an environment that involves interaction with others. While performing the duties of this job, the employee will work with solvents/oils, electrical devices, moving mechanical parts, and will be exposed to second hand tobacco smoke, fumes, airborne particles and potentially bloodborne pathogens.

Employees are subject to inside and outside environmental conditions. The noise level in the work environment is typically moderate to loud on the casino floor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk; use hands to handle, feel and carry objects, tools or controls; reach with hands and arms; stoop, kneel, bend or crouch; talk and hear. The employee must frequently lift/push/pull up to 10 pounds and occasionally up to 50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.