Tamarack Casino

Job Summary

The Bartender/Server is responsible for creating the overall guest experience, maintaining high standards of the operation in quality and service and ensuring guest satisfaction throughout their visit. This role will service a high volume area with bar top gaming, steakhouse beverage service and dining in the lounge. Responsibilities include organizing and maintaining proper appearance of the bar area, serving guests, taking orders, preparing drinks restaurant service, delivering food and drinks to lounge, removing dishes after service, tendering payment, etc.

All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

RESPONSIBILITIES

• Greet all guests at bar and tables in a timely manner
• Promote positive guest relations by projecting a courteous, helpful attitude throughout their visit
• Share inventory/menu knowledge, accurately take orders, place orders in the POS system, prepare beverages and deliver all requested items to guests in a timely, efficient manner
• Maintain an updated knowledge of the brands of beer, wine, liquors and common cocktails/specialty drinks available for service as well as appropriate garnishes, glassware and current pricing
• Responsible for pouring beverage items and delivering food items ordered while ensuring quality and consistency
• Clear bar and/or tables of used items and dishes in a timely manner
• Adhere to proper alcohol/food handling, sanitation, and safety procedures, and maintain appropriate dating, labeling, and rotation of all beverage items
• Adhere to, enforce and practice all alcoholic beverage laws, policies, and regulations
• Provide accurate check to guest and ensure payment is made (cash, card or comp)
• Perform assigned opening duties to stock station with proper supply levels needed for the shift and closing side work to ensure a clean and safe station.
• Assume total responsibility for assigned section including cleanliness and organization
• Regularly provide information to Supervisor/Manager and Chef regarding guest reactions, comments, or problems that may arise and any safety/appearance concerns throughout the casino to ensure a quality and safe environment.
• Perform other duties as assigned

QUALIFICATIONS

• Must be at least 21
• Previous bartending and food service experience required
• Must work independently as well as part of a team
• Maintain working knowledge of a service POS system, restaurant menus, cocktail recipes, beer/wine lists, etc.
• Ability to promote and sell
• Ability to lift, handle and carry (e.g. trays and equipment) a minimum of 25 pounds on a frequent basis
• Ability to work in confined spaces requiring walking, standing, crouching, kneeling, stooping, and reaching overhead for extended periods of time
• Excellent people skills and ability to courteously and efficiently interact with fellow employees, management and guests to ensure a positive experience
• Must pay attention to detail including cleanliness and safety
• Must be able to communicate effectively in English and listen attentively
• Must follow verbal and written directions, policies, and procedures
• Must be available to work weekends and holidays

CERTIFICATES AND LICENSES

• Alcohol Awareness Training required