Tamarack Casino

JOB SUMMARY

The Food Server is responsible for maintaining high standards of the operation in quality and service to maximize profits and create a positive guest experience. The Server is a salesperson with expert menu and company knowledge who offers suggestions and answers questions to ensure satisfaction.

All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

RESPONSIBILITIES

• Greet guests, share menu knowledge, accurately take food/beverage orders, place orders and deliver all requested items to guests
• Promote positive guest relations by projecting a courteous, helpful attitude and assisting guests throughout their visit
• Present food and beverage items ordered while ensuring quality and consistency
• Enter all orders into POS system with accuracy
• Clear table of used items and dishes in a timely manner
• Provide accurate check to guest and ensure payment is made
• Perform assigned opening duties to stock station with proper supply levels needed for the shift and closing side work to ensure a clean and safe station.
• Assume responsibility for assigned section including cleanliness and organization
• Maintain open communication as a liaison with the FOH and BOH, and other departments to ensure efficient guest service
• Regularly provide information to Supervisor/Manager and Chef regarding guest reactions, comments, or problems that may arise and any safety/appearance concerns throughout the casino to ensure a quality and safe environment
• Perform other duties as assigned.

QUALIFICATIONS

• Must be at least 21 years of age
• Previous restaurant service experience required
• Maintain working knowledge of a service POS system
• Ability to promote and sell
• Excellent people skills and ability to courteously and efficiently interact with fellow employees, management and guests to ensure a positive experience
• Must pay attention to detail including cleanliness and safety
• Ability to communicate effectively in English and listen attentively
• Must follow verbal and written directions, policies, and procedures
• Ability to lift, handle and carry (e.g. trays and equipment) a minimum of 25 pounds on a frequent basis
• Ability to bend, stand, walk and exert well-paced mobility during entire shift
• Must be available to work weekends and holidays

CERTIFICATES AND LICENSES

• Alcohol Awareness Training required